Warranty Period (Manufacturing Defects)
- Hardware components: 2 years.
- Accessories: 1 year.
If Your Product Has a Manufacturing Defect
- Inspection: We inspect the product to confirm the defect. Inspection takes 2 to 21 business days.
- Replacement: If the defect is confirmed, we ship you a replacement product.
- Shipping costs: If the defect appears within the first 30 days of receipt, ONLY PC covers all shipping costs. After 30 days, the customer covers shipping costs.
- If the product is found to be working: The customer pays the shipping fee only (SAR 58), and the product is returned to them.
Replacement or Refund
- Warranty claims are resolved by replacement with a new product; refunds are not issued.
- A refund is issued only if the product or an alternative is unavailable, and with the customer's agreement.
- If the product is unavailable, ONLY PC has up to 21 business days to source it or refund the amount paid (excluding shipping).
Conditions for Warranty Acceptance
- The product must be returned with its box and all accessories.
- For custom-built PCs: the boxes of all components and all accessories must be included.
- The customer is responsible for packing the product securely so it arrives safely.
What the Warranty Does Not Cover
- Misuse: such as not following the instructions included with the product or in its user manual.
- Physical damage: such as breakage, impact, or exposure to liquids or high heat.
- Self-repair or tampering: if the customer tries to repair the product themselves, or opens or tampers with it.
Orders Outside Saudi Arabia
International orders are not covered by warranty.
