ONLY PC is committed to a reliable, fair, and transparent shopping experience. Conditions vary by product type.
Quick Summary
- PC parts and accessories: exchange or return within 7 days of receipt, provided the product is unopened and in its original condition.
- Custom-built PCs: exchanges and returns are not available; repair and maintenance are provided if there is a fault.
- International orders: see section 3; international shipping is paid by the customer.
1. PC Parts and Accessories
Conditions:
- The product must be unopened and in its complete original condition, with all accessories and original packaging.
- It must not have been used or installed, and no labels or stickers may have been removed.
- Opened, used, installed, or tampered products cannot be returned or exchanged.
Shipping costs:
- If the reason is not a defect or an error on our part, the customer pays the shipping costs.
- The product must be packed securely before handing it to the courier.
If the product arrives damaged, different, or not as described:
- The customer is entitled to an exchange or a full refund, and ONLY PC covers the shipping costs.
- The issue must be documented within 48 hours of receipt.
- A different product must not be opened until it has been verified.
Manufacturing defects: handled under our Warranty policy.
2. Custom-Built PCs
Returns and exchanges:
- A custom-built PC cannot be returned or exchanged once it is ready to ship, has shipped, or has been received.
- If there is an error in the agreed specifications or a faulty component after delivery, we take the PC in for repair only, without a refund or replacing the whole PC.
Cancellation: depends on the order stage, within a build period that can take up to 30 business days.
- Processing / being built: cancellation allowed; electronic payment fees are deducted.
- After assembly or testing has started: cancellation allowed; a 10% administrative fee plus electronic payment fees are deducted.
- Ready to ship / shipped / received: cancellation not allowed.
Part changes: if a part must be changed for technical reasons, we will notify the customer, who has 24 hours to object; otherwise the change is considered accepted.
3. International Orders (Outside Saudi Arabia)
- Local return and exchange conditions do not apply to international shipments.
- The customer pays all taxes, customs duties, and government fees in the destination country.
- The customer pays international shipping for any return or exchange, even for manufacturing defects.
- For international repairs or replacements, the customer pays shipping to and from ONLY PC unless otherwise agreed.
- Damage or discrepancies must be reported within 48 hours of receipt, with documentation.
- International orders are not covered by warranty.
4. How to Request a Return or Exchange
- Contact customer service and send your order number.
- We review your case to confirm the conditions are met.
- Once approved, we send you a shipping label.
- Hand the product to the courier within 24–48 hours of receiving the label.
- After receiving and inspecting the product, we complete the applicable action (exchange / refund / repair).
5. Payment Fees and Refund Time
- Mada / Visa fees: 2.4%, deducted from the refunded amount.
- Installment fees: 7%, deducted from the refunded amount.
- Fee calculation: before VAT.
- Refund time: 2 to 14 business days.
Opening the packaging, tampering with the product, or losing any accessory permanently voids eligibility for return or exchange.
6. Agreement
Completing a purchase from ONLY PC constitutes explicit acceptance of all terms of this policy and a binding electronic contract between the customer and the store.
